Privacy policy
Privacy Policy
Last updated: March 26, 2026
Celyora operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. Celyora is powered by Shopify, which allows us to provide these services.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or complete another transaction through our website, or when you communicate with us in any other way.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to the collection, use, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing our website and services, you acknowledge that you have read and understood how your personal information is collected, used, and disclosed as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you or another individual.
Personal information does not include information that has been collected anonymously or information that has been de-identified so that it can no longer reasonably identify or be linked to you.
Depending on how you interact with our website and services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact details, including your name, billing address, shipping address, phone number, and email address.
- Payment and financial information, including payment card details, payment method, payment confirmation, transaction details, and other information related to your payment.
- Account information, including your username, password, security questions, preferences, and settings.
- Transaction information, including products you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
- Communications with us, including any information you provide when contacting our customer support team.
- Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including information about how and when you access, browse, or use our website and services.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, such as when you create an account, place an order, contact us, or otherwise provide your personal information.
- Automatically through our website, including information from your device when you browse our website or use our services, as well as through cookies and similar technologies.
- From our service providers, including companies that help us operate our website, process payments, manage orders, provide customer support, analyze data, or deliver products.
- From our business partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us and our services, we may use your personal information for the following purposes:
Providing, Personalizing, and Improving Our Services
We use your personal information to provide our services to you, including processing payments, managing orders, fulfilling purchases, organizing shipping, handling returns or exchanges, maintaining your account, remembering your preferences, and providing a personalized shopping experience.
We may also use your information to recommend products or improve the way our website and services work.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including sending you promotional emails, text messages, or other communications, as well as showing you online ads about our products or services.
These ads may be based on your previous purchases, products you viewed, items added to your cart, or other activity on our website.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.
Security and Fraud Prevention
We use your personal information to help protect our website, our customers, and our business. This includes authenticating your account, providing a secure checkout experience, detecting and preventing fraudulent, illegal, harmful, or malicious activity, and enforcing our policies.
If you create an account with us, you are responsible for keeping your login details confidential. We strongly recommend that you do not share your username, password, or other account information with anyone.
Communicating With You
We use your personal information to provide customer support, respond to your requests, send order updates, and maintain our relationship with you.
Legal and Compliance Purposes
We may use your personal information to comply with applicable laws, respond to valid legal requests, cooperate with law enforcement or government authorities, resolve disputes, enforce our Terms of Service, or investigate potential violations of our policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and in accordance with this Privacy Policy.
This may include sharing information:
- With Shopify, service providers, and other third parties who help us operate our store, process payments, analyze data, provide customer support, store data, manage orders, or arrange shipping.
- With business and marketing partners who help us provide marketing services and display relevant advertising.
- When you direct us, request us, or consent to us sharing certain information, for example when using social media widgets, login integrations, or shipping services.
- With our affiliates or within our business group.
- In connection with a business transaction, such as a merger, acquisition, reorganization, or insolvency process.
- To comply with applicable legal obligations, respond to subpoenas, court orders, or other lawful requests, enforce our Terms of Service or policies, and protect our rights, our services, our customers, or others.
Our Relationship With Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our website in order to provide and improve the services.
Information you submit through our website may be transmitted to and shared with Shopify and with third parties who may be located in countries other than your own.
We also use certain Shopify features that help support, protect, develop, and improve our business. These features may use data and information obtained from your interactions with our store, other merchants, and Shopify.
In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests you may make regarding your privacy rights.
For more information about how Shopify uses your personal information, you can review Shopify’s Consumer Privacy Policy.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, understand how visitors use our website, personalize content, support advertising, and provide essential website functions such as cart and checkout features.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Depending on your location, you may also have the right to opt out of certain types of tracking or targeted advertising.
Third-Party Websites and Links
Our website may include links to third-party websites or online platforms that are not operated or controlled by us.
If you access third-party websites, we recommend reviewing their privacy policies, security practices, and terms of use. We are not responsible for the privacy, security, accuracy, or reliability of third-party websites or services.
Any information you share publicly or semi-publicly, including on third-party social media platforms, may be visible to other users and may be used by those platforms according to their own policies.
Children’s Privacy
Our website and services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law.
If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the details below so we can request deletion of that information.
As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.
Security and Retention of Your Information
We take reasonable measures to help protect your personal information. However, no security system is perfect or completely secure, and we cannot guarantee absolute security.
We recommend that you do not send sensitive or confidential information through unsecured channels.
We retain your personal information for as long as necessary to provide our services, maintain your account, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Right to access: You may request access to the personal information we hold about you.
- Right to delete: You may request that we delete personal information we hold about you.
- Right to correct: You may request that we correct inaccurate personal information.
- Right to data portability: You may request a copy of certain personal information in a portable format.
- Right to opt out of certain marketing communications: You may unsubscribe from promotional emails at any time using the unsubscribe link in our emails.
These rights are not absolute and may apply only in certain circumstances. In some cases, we may deny a request where permitted by applicable law.
We may need to verify your identity before processing your request. You may also be permitted to designate an authorized agent to make a request on your behalf, where allowed by law.
We will not discriminate against you for exercising your privacy rights.
To exercise your privacy rights, please contact us at:
Your Privacy Choices
Depending on your location, you may have the right to opt out of certain uses of your personal information, including targeted advertising or the sharing of personal information for certain marketing purposes.
You may exercise these rights through the privacy options available on our website, where applicable, or by contacting us at:
Complaints
If you have a complaint about how we handle your personal information, please contact us using the details below.
Depending on where you live, you may also have the right to appeal our decision or file a complaint with your local data protection authority or privacy regulator.
International Transfers
We may transfer, store, and process your personal information outside the country where you live.
When we transfer personal information internationally, we take steps designed to ensure that your information receives an appropriate level of protection in accordance with applicable laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date above.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, you can contact us at:
Email: contact@celyora.fr
For purposes of applicable data protection laws, Celyora is responsible for the processing of your personal information.