Shipping policy
Shipping Policy
At Celyora, we do our best to provide reliable, secure, and trackable delivery for every order.
Order Processing Time
All orders are prepared and shipped within 24 to 72 business hours after payment confirmation.
Once your order has been shipped, you will automatically receive an email with your tracking number.
Delivery Time
The average delivery time is:
5 to 8 business days
During periods of high demand, such as seasonal promotions or sales, delivery may exceptionally take up to 12 business days due to increased logistics volume.
We work with trusted delivery partners to ensure your order is delivered safely to your address.
Order Tracking
You can track your package at any time using the tracking number sent to you by email.
Please note that tracking information may take 2 to 5 days to update after shipment.
This is part of the normal processing time within logistics and delivery centers.
Delivery
Your order may be delivered directly to your mailbox or handed to you depending on the local delivery service.
In some cases, if delivery cannot be completed directly, your package may be left at a local post office or nearby pickup point.
Shipping Address
Please make sure to carefully check your shipping address before placing your order.
Celyora is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Customer Support
Our customer support team is here to help with any delivery-related questions.
You can contact us at:
We do our best to respond within 24 business hours.